Terms of Service

Acceptance of Terms

By downloading, installing, accessing, or using the RefLink Microsoft Word Add-in (the "Service"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service (the "Terms"). If you are using the Service on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT INSTALL, ACCESS, OR USE THE SERVICE. The Service is provided strictly on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, express or implied.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide notice through the Service interface, our website, or via email prior to any new terms taking effect. The "Last Updated" date at the top of these Terms will be updated accordingly. By continuing to access or use the Service after those revisions become effective, you explicitly agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the Service immediately.

Software Updates & Privacy Policy

Updates: The Add-in may automatically download and install updates, upgrades, or additional features to improve functionality and stability. Entispera Co. reserves the right to modify, suspend, or discontinue any part of the Service at any time. By using the Service, you consent to receive such updates without further notice.

Privacy: While RefLink operates with a privacy-first, local-storage architecture, your use of the Service is also governed by our Privacy Policy, which is hereby incorporated by reference and outlines our data practices in full detail.

License & Acceptable Use

Subject to your compliance with these Terms, Entispera Co. grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to use the RefLink Add-in solely for your personal or internal business purposes. You may not reverse engineer, decompile, disassemble, modify, create derivative works from, or attempt to extract the source code of the software. Furthermore, you may not rent, lease, distribute, or use the Service for competitive analysis or benchmarking purposes.

Intellectual Property: All rights, title, and interest in and to the Service, including all user interfaces, visual interfaces, graphics, logos, computer code (collectively, "Content"), trade secrets, patents, and the "look and feel" of the Service, are owned by or licensed to Entispera Co. and are protected by applicable intellectual property laws. No ownership rights are transferred to you under these Terms.

Prohibited Conduct: You may not use any "page-scrape", "robot", "spider", or other automatic device, program, algorithm, or methodology to access, copy, or monitor any portion of the Service. You agree not to interfere with the proper working of the Add-in, bypass any security measures, or use it for any purpose that is unlawful, fraudulent, malicious, or infringes upon the intellectual property or privacy rights of Entispera Co., external web pages, or third-party documents.

Authentication and Purchases

Authentication for the Service is strictly managed through your Microsoft Account. Entispera Co. does not collect, store, or manage your passwords. You are entirely responsible for maintaining the security of your Microsoft Account in accordance with Microsoft's terms and conditions. We are not liable for any unauthorized access, data loss, or service interruptions resulting from compromised Microsoft credentials, Microsoft API changes, third-party service downtimes, or any technical failures in the integration between the Service and Microsoft's infrastructure.

For pro features or tiers, Entispera Co. reserves the right to modify products or services at any time. We may adjust applicable prices for future billing cycles upon providing at least thirty (30) days prior notice to you. Continued use of the Service after a price change takes effect constitutes your agreement to pay the modified amount. Unless otherwise mandated by applicable law, all fees paid are strictly non-refundable.

Local Data Storage & User Responsibility

All reference materials processed by the Service, including cached PDFs, web coordinates, and metadata, are stored strictly within your local environment or designated local storage. Entispera Co. does not upload, process, or store your documents or reference data on its external servers. Consequently, Entispera Co. explicitly disclaims any obligation or liability to secure, manage, backup, or monitor your locally stored data.

Because data is managed locally and software defects, system incompatibilities, or unforeseen interruptions may occur, you assume all risks associated with the use of the Service and are solely responsible for continuously backing up your files, data, and documents. We strongly recommend keeping Microsoft Word's AutoSave feature enabled. To the maximum extent permitted by applicable law, Entispera Co. cannot recover, and expressly disclaims any and all liability for any direct, indirect, incidental, or consequential damages arising from lost documents, corrupted source files, or broken reference links, whether caused by Add-in crashes, clearing local storage, hardware failures, or deletion of the original source files.

Third-Party Content & In-App Rendering

The Service allows you to link to, view, capture, frame, and embed external web pages and documents (including PDFs) within the Microsoft Word environment. Entispera Co. acts solely as a passive technological conduit. We do not host, control, monitor, endorse, or claim any intellectual property rights over any third-party content accessed, displayed, or captured through the Add-in.

You acknowledge and agree that you are solely responsible for ensuring you have the necessary rights, licenses, consents, or valid legal justifications (such as fair use) to view, link to, frame, reproduce, capture, or embed such external content. You expressly agree not to use the Service to bypass any paywalls, digital rights management (DRM), or other technical protection measures. Entispera Co. expressly disclaims all liability arising from your copyright infringement, third-party terms of service violations (including scraping or anti-framing provisions), or any other civil or criminal claims caused by your use of third-party materials.

Feedback and Information

Any feedback, comments, or suggestions you may provide regarding the RefLink Add-in is entirely voluntary. By providing such feedback, you grant Entispera Co. a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, and sublicensable license to use, reproduce, modify, create derivative works from, and otherwise exploit the feedback for any commercial or non-commercial purpose, without any obligation, accounting, or compensation to you. To the maximum extent permitted by applicable law, you hereby waive any moral rights you may have in such feedback. All such feedback shall be deemed non-confidential.

Violation of Terms & Termination

To the maximum extent permitted by applicable law, Entispera Co. may, in its sole discretion and without prior notice, suspend or terminate your access to the Service at any time, with or without cause, including but not limited to a violation of these Terms. You agree that Entispera Co. shall not be liable to you or to any third party for any modification, suspension, termination of your access, or any subsequent loss of data or reference links. All provisions of these Terms which by their nature should survive termination shall survive.

Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS", "AS AVAILABLE", AND "WITH ALL FAULTS" BASIS. ENTISPERA CO. DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. FURTHERMORE, WE DO NOT WARRANT OR ENDORSE ANY THIRD-PARTY DOCUMENTS, WEBSITES, OR CONTENT LINKED THROUGH THE SERVICE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ENTISPERA CO., ITS AFFILIATES, DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, CORRUPTED DOCUMENTS, DAMAGE TO ORIGINAL WORD FILES, LOSS OF GOODWILL, OR LOSS OF PROFITS ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OR INABILITY TO USE THE SERVICE, OR ANY UNEXPECTED SOFTWARE CRASHES, BUGS, OR MALFUNCTIONS OF THE ADD-IN, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE. IN NO EVENT SHALL ENTISPERA CO.'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT OF FIFTY DOLLARS ($50.00) OR THE TOTAL FEES YOU PAID TO US FOR THE SERVICE IN THE PAST SIX MONTHS, WHICHEVER IS GREATER. THIS LIMITATION APPLIES EXCEPT IN CASES OF ENTISPERA CO.'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

REFLINK RELIES ON THE STABILITY AND AVAILABILITY OF ORIGINAL WEB PAGES, LOCAL FILES, AND THIRD-PARTY SERVICES. WE EXPRESSLY DISCLAIM ALL LIABILITY AND ARE NOT RESPONSIBLE FOR "LINK ROT," BROKEN REFERENCES, OR DATA SYNCHRONIZATION FAILURES IF AN EXTERNAL WEBSITE CHANGES ITS STRUCTURE, RESTRICTS ACCESS, OR DELETES A PAGE.

Indemnity

You agree to indemnify, defend, and hold Entispera Co., its affiliates, officers, directors, employees, agents, successors, and assigns harmless from and against any demands, loss, liability, claims, or expenses (including reasonable attorneys' fees) made against us by any third party due to or arising out of or in connection with your use of the Service, your breach of these Terms, or your violation of any applicable law, data privacy regulations, or the intellectual property rights of any third party, especially regarding your linking to, storing, or handling of third-party content.

Governing Law & Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Korea, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. Any dispute, controversy, or claim arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the Busan District Court in the Republic of Korea, except that Entispera Co. reserves the right to seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

Miscellaneous

If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, such provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms, and the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights or any subsequent breach. These Terms constitute the entire agreement between you and Entispera Co. regarding the Add-in, superseding any prior contemporaneous agreements or understandings. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent.